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Resolving complaints

We promise to treat your complaint with fairness and take it seriously. After all, how we look after you when things don't go as planned is our chance to prove our customer service excellence.

How to lodge a complaint?

You can contact Maxxia via telephone, or you can contact us through email or post using our official complaint form.

Phone: 0800 MAXXIA (629942)

Email: kerry.rice@maxxia.co.nz

Post:

Maxxia NZ

PO Box 302451,

North Harbour, Auckland 0751

How long does it take?

If we can't resolve your complaint at the first point of contact, we'll contact you over the phone or in writing within two business days of receiving your complaint to let you know when you can expect a response.

Contact the Financial Services Complaints Limited (FSCL)

If you have made an initial complaint with Maxxia and you don't believe that the complaint has been resolved, you may contact the FSCL.

Phone: 0800 347 257

Fax: (04) 472 3728

Email: info@fscl.org.nz

Website: http://www.fscl.org.nz/